Try unplugging or replacing, one at a time, the other mice, keyboards, scanners, printers, USB hubs, Wacom tablets, or any other USB devices you have connected along with the ScanSnap and see if the issue resolves. (0xffffdxf7)” and instructions to reboot the system.
On the MacPro, we could scan up to 17 pages of a 500-page document before the system would fail with an error message identical or similar to “An undefined error occurred. There’s an electrical engineering term for this effect I can’t recall offhand, but it appeared all over our Web research. We told Applecare about the issue but ran out of time back then before we could alert Fujitsu or Devon.Īfter some Internet research we concluded that the reason the system worked with an old keyboard and not the new one is that the new keyboard was drawing too much power from the USB bus, which left all other peripherals on that bus (including the ScanSnap) with insufficient power. Briefly, and without having the incident notes in front of me, I recall that the situation was due to a defective keyboard that had shipped with the new computer. It took us a whole weekend to figure out what was wrong. Hi Bill and smolk: Our design studio ran into an almost identical issue last October with our ScanSnap connected to a brand-new MacPro.
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